Complaints
A parcel may get lost or damaged on its way. We are sorry, but sometimes that can happen. If there has been a problem with your parcel, we are going to help you resolve it.
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Complaints can be filed in compliance with our General Terms and Conditions for the following reasons:
01
Loss of parcel
02
Damage to the parcel
03
Missing contents of the parcel
04
Exchange of parcel
05
Delay in delivery of the parcel
06
Incorrect billing
If you are dissatisfied for reasons other than those listed above (1-6), it is unlikely to be a complaint as stated above. Please forward your feedback via our contact form.