Why entrust Home Delivery to Zásilkovná?

• Optimal route for fast delivery

  Couriers have an optimal delivery route planned by the system, so we know in advance when the courier will deliver which parcel.

  Address check

  For proper planning, we verify the delivery addresses in advance in the official map documents.

  Tracking and control of drivers

  We check routes, speed, whether the driver called the customer and many other parameters.

  Easy recognition

  Parcels will be delivered by cars with the Zásilkovna logo, couriers equipped with company clothing.

  Readers for fast check-in

  Readers serve as navigation, they can also be used to issue a parcel and as a payment terminal.

• Cash on delivery with the option of payment

  1. In advance in the Zásilkovna mobile app

  2. Done with the driver

  3. Mobile phone or card with the driver

  Tracking system

  The customer can track the movement of the shipment in the application or on the website.

  Address correction

  If our system evaluates the delivery address as inaccurate, we will send a notification to the recipient or sender requesting a correction. It can be easily done via the link in the notification.

  Address correction notification for sender

  At the request of the sender (online shop), we can set up sending notifications about an inaccurate address to him as well, so that he also has the option of correcting the delivery address.

  Storage at the reception

  We save your customers time thanks to the possibility of delivering the parcel to office, where the courier can leave it at the reception.

  18+ age verification

  We offer the 18+ Age Verification service.

  Parcel redirection to the pick-up point

  If the courier cannot reach the customer at the address, he will store the parcel at a nearby pick-up point with free capacity. The customer should ideally have it available the same day.

• Standard parcel

  Weight up to 5 kg, maximum dimension of one side 70 cm, sum of dimensions of all three sides max. 120 cm.

  Oversized parcel

  Weight up to 15 kg, maximum dimension of one side 70-120 cm, sum of dimensions of all three sides max. 150 cm.

  Overlimited parcel

  Weight 15+ kg, maximum dimension of one side greater than 120 cm, maximum sum of dimensions of all three sides is greater than 150 cm.

• We are preparing the possibility of redirecting parcels to Z-BOXes

  We also want to provide recipients with an opportunity to redirect parcels directly in the Zásilkovna mobile application if they are unable to receive the parcel from the courier.