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Claims assistant

Claims (complaints) assistant is a Zásilkovna service that enables easy returns of goods to online shops. Reverse logistics are solved simply by including the return label directly in the parcel. The customer then attaches the label onto the parcel they are returning and drops it off at any Zásilkovna drop-off point, free of charge.

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contact form

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Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!

Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!