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Shipment value compensation service

The Shipment value compensation is the service provided by Zásilkovna. Thanks to it, customers submitting parcels via the Zásilkovna mobile app can simply ensure that if something happens to their parcel (for example, in case of its damaged or lost), they will be compensated for the damage up to the amount of the declared value.

The Shipment value compensation service is available in step 4 of the shipment process.

In the Shipment value compensation field, enter the price of the goods you are sending. We will pay you this amount if the parcel is damaged.

Surcharge for the service will be displayed to you immediately and automatically added to the total price for sending the parcel.

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Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!

Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!