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Parcel insurance

Zásilkovna does not provide insurance for parcels submitted through the application. Instead, you can use the Shipment value compensation service.

Thanks to this service, customers submitting parcels via the Zásilkovna mobile application can simply ensure that if something happens to their parcel (for example, in case of damaged or lost), they will be paid an amount of up to CZK 5,000.

Didn't find the answer to your question?

Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!

Write to us via
contact form

For the fastest processing of your request!

Send or receive a parcel, report an error, complaint or ask something?

Call
+420 216 216 516

Working hours of the line: Mon-Fri 8:00-18:00

But you can call 24/7. Outside of working hours, our metal colleague ZET will talk to you and help you with 90% of all requests. And thanks to AI, it can do more and more!